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is our mission statement, a statement that has derived from years of business within Sales and Lettings of properties in and around Harlow, Epping, Sawbridgeworth and Bishops Stortford, and surrounding villages with an unsurpassed level of customer service.
 

So why not meet the faces of Harlow's leading Letting Agency.....

mike-coleman

 

Mike Coleman - 
Partner

 

I joined Guardian Lettings in 2001, having spent the previous years working in customer service based jobs and sales. I quickly grew into my new role as a lettings negotiator and went on to become a partner in 2003. Since then we have seen the number of properties we manage rise from 400 by a fantastic 10% year on year, and will be looking forward to cotinuing this success over the coming years.

 

It is my privilege to work with an excellent team of people who bring all manner of skills and experience to their role’s within the company With a continued consistent professional approach to my role I feel we can continue to lead the Harlow market and surrounding villages as the leading agent.

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Gemma Smith - Partner

 

Gemma Smith -

Senior Property Manager

 

 

I have been with Guardian since 1997, starting work as a secretary under the modern apprenticeship scheme. In my current role as Senior Property Manager, I look after the existing tenancies at Guardian, making sure Landlords and Tenants receive a great service and have smooth running tenancies. I take inventories of the properties and check tenants out when they leave, aiming for all parties to be happy and satisfied with the end of tenancy process.

I am formally a Partner of the company and successfully ran the administration and property maintenance department for over ten years. I have worked in the industry for over 15 years and have gained extensive knowledge of the lettings industry over this time.

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Lee-Surtees-

 

Lee Surtees - 

Lettings Negotiator

 

I am an experienced and highly–motivated senior member of the Guardian Lettings Team. I have worked in the Harlow market since January 2005 with a further year within a national estate agency prior to this. During my time as a senior negotiator I have gained invaluable experience in dealing with landlords and their investments. The right advice is vital particularly in the present financial climate. I pride myself on putting together the best possible tenancies with strong tenants who will pay the rent on time without fail. I am not a sales person, I simply put our landlord’s interests first and provide the right solutions.


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Harriett Kent-Pope - Rent Administrator

 

Harriett Kent-Pope - 

Senior Property Administrator

 

I have been working in the industry since November 2007 and during that time I have gained experience within administration, property management, ensuring all rent payments are received and processed efficiently, including working in the estate agency department before moving to the lettings department. I am a highly-motivated senior member of the Guardian team, who thrives at challenges and learning new information about property management.

 

I currently ensure our current tenancies run smoothly and am on hand for any repairs, maintenance problems and making sure tenants and landlords are happy and receive excellent customer service from the whole team. I thoroughly enjoy my job and am looking forward to many more years at Guardian, helping to provide the service which are known for.

 

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Paul-Andreotti

 

Paul Andreotti - 

Lettings Negotiator

 

Having worked in various sales environments since 2000, I was invited to join Guardian in 2005 as an estate agent working along side Juliette Rainbird and quickly realised that I enjoyed working in property and have real passion for helping people. I left briefly in 2008 to work on a self employed basis, in a start up company.  Upon realising that the grass was not greener on the other side I leapt at the opportunity of returning to work in Guardian’s lettings department as a negotiator in August 2009. As a dynamic salesman I enjoy the challenges of working for the largest most professional agent in the town.


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Rachel-Wells-

 

Rachel Wells -

Lettings Negotiator

 

I started a Saturday job with a local estate agency when I was seventeen and realised that this was the industry I wanted a career in. I quickly decided to progress my career and focus on the Lettings side of the market and I joined Guardian in 2004 as a lettings negotiator. Since then I have gained an extensive knowledge of the lettings industry and the Harlow market specifically. I enjoy my daily roles which include meeting with new landlords and marketing properties, conducting viewings and overseeing the setting up procedure of a tenancy. I pride myself on being honest, friendly and professional.

 

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Kirsty_Newton_

 

Kirsty Newton -

Property Manager

 

I’m a Property Manager at Guardian, I deal with all maintenance, renewals, rent increases, inventories and final inspections on a daily basis. As a Property Manager I like to dedicate as much time and focus as possible to every individual situation in order to ensure that I am able to deliver an excellent service on every occasion to both landlords and tenants. I worked for Guardian as a lettings negotiator in 2008/9 and returned in January 2012 after leaving to pursue a career in the lettings industry closer to my home at the time in Braintree. I know that Guardian is the best possible company to be a part of in order to progress through various different scenarios and build on my skills in negotiation and general knowledge of the lettings industry.

 

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Juliette

 

Juliette Rainbird -

Finance Administrator

 

My position at Guardian is the Financial Administrator which involves control of the company finances, bookkeeping, accounts and lease and supplier contracts for the business.

 

I was formally one of the Partners with Michael Coleman and Gemma Smith from 2003 to 2013 and have stepped aside to become the Financial Administrator, alongside being a Mum. During my years at Guardian I have gained extensive experience of the property market including both estate agency and lettings. It has been a pleasure to see Guardian’s reputation and business success go from strength to strength and I am proud to remain part of its on-going growth.

 

Previous work history combines eleven years sales, customer service and administration experience, locally and in London.

 

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leah


Leah Bridges - 
Jnr Property Negotiator

 

I have worked at Guardian since August 2012. I am also a current student studying photography at Harlow College.

 

Since joining Guardian as an office junior I have gained invaluable experience in the lettings market and have worked my way up to the position of a Junior Negotiator.

 

As a creative and motivated individual I am constantly finding new and exciting ways to help ensure all of my customers find a new home.

 

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Laura Tunnell - Secretary

 

Laura Tunnell - 
Property Inspector

 

Since I joined Guardian in 2006 I have gained substantial knowledge in all aspects of lettings management including maintenance, rental accounts and administration.  My current role is Property Inspector, allowing me to be involved throughout the entire tenancy, liaising with both tenants and landlords to keep properties maintained and overseeing any needed improvements.

 

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